Community Living Business Consultant
Supporting Holiday Parks & Land Lease Communities
Your Land Lease Community & Holiday Park Industry Partner
Four Seaons Operations is here to help you and your team get clarity, direction and structure.
We partner with operators to support, develop and mentor community management navigate complex issues in lifestyle communities and holiday parks. Developing strategies, providing advice and support to holiday and park operators to ensure legal compliance.
Strategies, Planning & Operational Support
Property Management, Policies & Documents
Dispute Resolution & Mediation
Advice, Support & Best Practice Guidance
Upskilling Teams, Coaching & Mentoring
Project Management & Task Handler
Helping You Run Your Holiday Park or Lifestyle Community
We’re a one-stop shop of supportive services for your land lease community or holiday park. Get in touch today to enquire.
Services For Community Management
Four Seasons Operations specialises in residential communities and holiday parks, offering a number of services around operations, alternative dispute resolution, legal compliance, and property management.
Operations Consulting
How will you reach your strategic objectives? We will guide you through the planning process to help you identify, qualify and prioritise tactics to align with your goals. Our practical help includes:
Operational support
Clarity around relevant industry legislation
Best practice polices & procedures
Filling in skills gaps
Guided support
Implementation of RLC Code of Conduct
Hands-on, objective advice to give clarity & direction for you & your team
Coaching
We’re passionate about helping Community and Park Managers feel informed and empowered. We guide and develop teams which in turn delivers rapid improvement in performance and customer satisfaction. Ideal for maximising profitability by increasing employee engagement and customer loyalty. Training can be offered in:
Understanding the regulatory framework in your State in relation to, home owners, van owners and tenants
Operators' rights and obligations
Complaints handling
What to expect at Tribunal
Debtor management
Working with residents' committees
Building trust, respect and co-operation in your community
Property Management
Development of policies, procedures and handbooks is our speciality. We have first-hand experience of implementing the RLC Code of Conduct, which is recommended to give your business a competitive edge. Our best practice assistance can help with:
Managing homeowners, tenants & long-term casuals in land lease communities & holiday parks
Clearer understanding of legislation & leasing requirements – particularly in mixed use parks
Writing Community & Park Manager handbooks
Creating Homeowners Committee manuals, model rules & tools for use by the committee
Dispute Resolution
As an accredited mediator and dispute resolution specialist, our focus is on the best way to solve the problem and get an outcome that is long lasting. We will:
Investigate the issue & gather all relevant information to resolve the complaint
Offer solutions & support to mitigate issues
Work with you and your team, or deal directly with the complainant on your behalf
Tactfully negotiate & reach a resolution where both sides are satisfied with the outcome
Provide independent mediation services
Tribunal Advocate
If things escalate and you find you need to go to Tribunal, we can help with:
Preparation of Tribunal submissions, gathering the relevant facts & presenting your issue in a coherent, credible & probable manner
Representing you in Tribunal, whether you are the applicant or the respondent
Questioning & cross-examining witnesses
Project Management
Have you got a large project you don’t have time to manage? Sometimes laws and regulations change and that means a major piece of work for you and your team that you don’t have the resources for. We can take on the project for you, assisting with:
Dealing with whole parks (or multiple parks) & communities in relation to local council requirements in holiday parks or land lease communities
Providing strategies
Getting on with the tasks - identifying what is needed, drafting correspondence, applying for licences etc. - whatever is required
Meet Gillian Moore, Owner & Founder
After 20 years of working in the property industry, I founded Four Seasons when I saw a growing need for residential communities and holiday park operators to have access to professional advice and support from an industry specialist in dispute resolution services.
The land lease community and parks industry is changing at a rapid pace and more than ever it calls upon a wide range of specialist skills and knowledge, which is where we excel as a company.
We work with both large and small operators, to maximise business potential and navigate risks.
Testimonials
People We Work With
Get In Touch
Drop us a line if you have a question or task for us. We can arrange a call to discuss your needs.
Call 0421 963 730